Market Care Navigator - Remote

Overview

The Market Care Navigator plays a critical role in supporting clinical teams by managing communication and administrative tasks to enhance patient care.

In Short

• Provide front-office support for clinical teams.
• Manage inbound calls and communications.
• Support medical records management.
• Assist with patient care coordination.
• Participate in team meetings and huddles.
• Verify insurance eligibility and collect payments.
• Maintain patient contact and demographic information.
• Perform administrative tasks as directed by the care team.
• Ensure compliance with healthcare regulations.
• Work in a hybrid model with occasional in-office days.

Requirements

• High school diploma or GED.
• 2+ years of experience in a healthcare setting.
• 1+ year of call center experience.
• Experience as a Medical Assistant preferred.
• Strong customer service skills.
• Proficient in telephony and medical record systems.
• Knowledge of medical terminology and HIPAA rules.
• Strong organizational skills.
• Valid driver's license with specific requirements.

Benefits

• Medical, Dental, Vision and 401k.
• Competitive salary and bonus program.
• 18 days of PTO and 8 paid holidays yearly.
• Comprehensive total rewards package.
• Opportunities for professional development.