Market Care Navigator - Remote

Overview

The Market Care Navigator plays a critical role in providing front-office support to clinical teams, managing patient communications, and ensuring efficient healthcare service delivery.

In Short

• Manage inbound calls and communications for patient care.
• Provide administrative support to care teams.
• Coordinate patient visits and manage medical records.
• Engage with patients and resolve inquiries.
• Assist with patient registration and insurance verification.
• Participate in team meetings and maintain compliance.
• Demonstrate a commitment to exceptional customer service.
• Work collaboratively in a team-based environment.
• Adapt to market-specific duties as assigned.
• Contribute to the care of patients with complex needs.

Requirements

• High school diploma or GED required.
• 2+ years of experience in a healthcare setting.
• 1+ year of call center experience preferred.
• Medical Assistant certification preferred.
• Strong customer service skills.
• Proficient in telephony and medical record systems.
• Knowledge of medical terminology and HIPAA regulations.
• Strong organizational and time management skills.
• Valid driver’s license with a clean record.

Benefits

• Medical, dental, and vision coverage.
• 401k with company match.
• Competitive salary and bonus program.
• 18 days of paid time off (PTO).
• 8 paid holidays annually.
• Comprehensive total rewards package.
• Supportive team environment.
• Opportunities for professional growth.
• Flexible work schedule with hybrid options.
• Commitment to a drug-free workplace.