Sales Manager - Remote

Overview

We are seeking a dynamic and results-driven Sales Manager to lead our customer service team with a strong focus on driving revenue, improving customer satisfaction, and aligning service excellence with sales goals.

In Short

• Lead, mentor, and develop a team of customer service representatives.
• Set and track performance goals and KPIs related to sales conversion.
• Partner with Sales, Marketing, and Operations to align strategies.
• Monitor and analyze service team performance.
• Implement coaching and training programs for continuous improvement.
• Manage escalated customer issues and ensure resolution.
• Use data and customer insights to recommend process improvements.
• Report on team performance and business impact to senior leadership.

Requirements

• Bachelor’s degree in Business, Sales, or related field.
• 3–5 years of experience in a sales or customer service leadership role.
• Proven track record of achieving sales targets.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent interpersonal and communication skills.
• Experience with CRM systems (e.g., Salesforce, Zendesk).
• Ability to thrive in a fast-paced environment.

Benefits

• Dynamic work culture focused on values.
• Opportunity to lead a high-performing team.
• Engagement with a large customer base.
• Professional development opportunities.
• Work in a pioneering online education company.