Customer Success Lead, Enterprise - Remote

Overview

As the Customer Success Lead for Enterprise at Codes Health, you will manage a portfolio of high-value law firm accounts, ensuring they derive maximum value from our AI-driven medical record retrieval platform.

In Short

• Own a portfolio of enterprise accounts post-sale.
• Lead onboarding for new enterprise customers.
• Conduct regular business reviews and executive check-ins.
• Maintain documented account health status.
• Drive account expansion and upsell opportunities.
• Advocate for customers internally.
• Build scalable playbooks for customer success processes.
• Collaborate with support to resolve escalations.

Requirements

• 4–7 years in B2B Customer Success or Account Management.
• Experience in legal tech, healthcare tech, or SaaS.
• Proven track record in managing enterprise accounts.
• Strong executive presence for running QBRs.
• Highly organized and process-oriented.
• Instincts for identifying and converting expansion signals.
• Experience with CRM/CS platforms like Salesforce.
• Comfortable in an early-stage environment.

Benefits

• Opportunity to work in a rapidly growing company.
• Be part of a mission to automate record retrieval.
• Competitive compensation package.
• Flexible working environment.
• Collaborative team culture focused on innovation.