Customer Success Lead - Remote

Overview

The Customer Success Lead at Codes Health will build and lead the function ensuring customers experience clarity, speed, and trust in the medical record retrieval process.

In Short

• Own onboarding and implementation end-to-end.
• Serve as the primary point of contact for customers.
• Drive ongoing account engagement and business reviews.
• Monitor and manage customer health metrics.
• Partner with Product and Engineering to translate feedback into improvements.
• Maintain accurate account context for the team.
• Design and build the foundation of Customer Success.
• Lead product rollouts and feature adoption.

Requirements

• 3+ years of relevant experience required.
• Customer-obsessed with a focus on measurable outcomes.
• Ability to take ownership in ambiguous situations.
• Highly organized and detail-oriented.
• Experience in building processes from scratch.
• Strong communication skills.
• Analytical and metrics-driven approach.
• Experience working cross-functionally.
• Familiarity with modern AI tools.

Benefits

• Competitive base salary.
• Early-stage equity opportunity.
• 15 days PTO.
• Healthcare, Vision, and Dental Insurance.
• Flexible benefits and setup.