Enterprise Customer Success Lead - Remote

Overview

The Enterprise Customer Success Lead is responsible for ensuring customer satisfaction and success with Definely’s products, managing a portfolio of Enterprise customers, and driving customer growth and retention.

In Short

• Manage and grow a portfolio of Enterprise customers.
• Identify pain points and improve customer experience.
• Track customer churn and satisfaction.
• Collaborate for effective product launches.
• Educate customers on product benefits.
• Deliver training sessions for product adoption.
• Provide customer feedback to the company.
• Drive growth and retention through best practices.
• Manage renewal processes and expansion opportunities.

Requirements

• 5+ years in Customer Success or Relationship Management.
• Experience with Enterprise customers in a B2B SaaS context.
• Track record of managing 20-40 Enterprise accounts.
• Solid experience in legal tech.
• Ability to build and maintain customer relationships.
• Comfortable in a fast-paced startup environment.
• Data-driven problem-solving skills.
• Excellent interpersonal and communication skills.
• Confident and articulate in presentations.

Benefits

• Competitive salary based on skills and experience.
• Opportunity for impact and growth in a startup.
• High-performance culture with driven professionals.
• Collaborate with top law firms and institutions.
• Access to ongoing learning and development.
• 401k pension plan.
• Private healthcare access.
• Flexible working options.
• Top-quality equipment provided.
• Travel may be required.