Health Benefits Customer Service Call Center Representative - Remote

Overview

Join our team at Cobalt Benefits Group and start an exciting new career in employee benefits solutions. As a Health Benefits Customer Service Call Center Representative, you’ll play an important role in helping us offer customized, self-funded insurance options to our clients and members.

In Short

• Answer phone calls related to healthcare and employee-benefit questions.
• Resolve benefit questions in a one call resolution approach.
• Research claims processing issues and educate callers.
• Act as the primary resource for various clients.
• Express urgency and professionalism in handling inquiries.
• Full-time position with an August 19, 2025 start date.
• Ideal candidates have a background in healthcare and call center experience.
• Must have a can-do attitude and provide top-notch service.
• Multiple positions available.
• Comprehensive benefits package after 60 days.

Requirements

• Associate degree or at least 1 year of CSR experience in healthcare or insurance preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrated telephonic customer service experience.
• Knowledge of or familiarity with medical terminology.
• Third-party administrator or health insurance experience desired.
• Ability to speak Spanish a plus.

Benefits

• Fantastic medical, dental, and vision insurance.
• Company paid Basic Life and AD&D.
• Company paid Short-Term and Long-Term Disability.
• Flexible Spending Accounts.
• 401(k) Retirement Plan with up to a 6% employer-match.
• 10+ paid holidays.
• Generous paid vacation and sick time.
• Lots of fun company events.