Health Benefits Customer Service Call Center Representative - Remote

Overview

Join our team at Cobalt Benefits Group and start an exciting new career in employee benefits solutions. As a Health Benefits Customer Service Call Center Representative, you’ll play an important role in helping us offer customized, self-funded insurance options to our clients and members.

In Short

• Handle high-volume inbound calls with professionalism, empathy, and accuracy.
• Provide clear, accurate information regarding health insurance benefits, claims, billing, and eligibility.
• Assist members in navigating online resources and submitting requests.
• Document all call interactions in customer management systems in compliance with company and regulatory requirements.
• Adhere to call handling standards, including average handle time, quality scores, and first call resolution targets.
• Follow compliance guidelines including HIPAA, CMS, and state-specific regulations.
• Escalate complex issues appropriately to ensure timely resolution.
• Stay current with updates to health plan policies, systems, and processes.
• Contribute to continuous improvement by identifying trends and opportunities for enhanced customer experience.

Requirements

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• 1–2 years of customer service experience; prior call center or healthcare/insurance experience preferred.
• Strong verbal, written, and interpersonal communication skills, with the ability to simplify complex information.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and ability to learn new software systems quickly.
• Excellent documentation and data entry accuracy.
• Strong reading comprehension skills.
• Ability to work in a structured, fast-paced environment while meeting productivity and quality metrics.
• On-camera presence essential for training and meetings.

Benefits

• Fantastic medical, dental, and vision insurance*
• Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
• Company-provided Basic Life and AD&D
• Company-paid Short-Term and Long-Term Disability**
• Flexible Spending Accounts*
• 401(k) Retirement Plan with up to a 6% employer match** (100% fully vested after 3 years)
• 10+ paid holidays
• Generous paid vacation and sick time
• Annual Volunteer Paid Day
• Annual Tuition Reimbursement
• Annual Health and Wellness Reimbursement
• Lots of fun company events