Customer Service Call Center Representative - Remote

Overview

As a Customer Service Call Center Representative at Accredo Specialty Pharmacy, you will assist patients in a structured virtual environment, ensuring timely access to critical medications while providing empathetic support.

In Short

• Handle 30-50+ inbound calls in a high-volume environment.
• Support patients with medication orders and billing inquiries.
• De-escalate concerns and provide solutions within procedures.
• Maintain patient confidentiality and comply with regulations.
• Meet monthly performance metrics and participate in training.
• Attend a paid 9-week virtual training program.
• Work in a distraction-free home workspace.
• Must live in specified states in the USA.
• Strong problem-solving and communication skills required.
• Proficient in Microsoft Office Suite.

Requirements

• High School Diploma or equivalent required.
• No experience required, but healthcare customer service preferred.
• Ability to excel in a high-volume call center.
• Strong organizational and time-management skills.
• Customer-oriented with adaptability to patient perspectives.
• Reliable internet connectivity required.
• Must attend 100% of training.

Benefits

• Health-related benefits from day one.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.