Remote Call Center Customer Service Representative

Overview

The Customer Resource Associate provides high-quality service to customers by responding to inquiries, resolving complaints, and delivering superior customer service in a remote work environment.

In Short

• Work from home position with required training.
• Respond to customer calls and inquiries.
• Utilize bilingual skills (Spanish preferred) in customer interactions.
• Log customer service interactions accurately.
• Complete training to become knowledgeable about company services.
• Maintain performance metrics and reports.
• Must be available for a 40-hour work week.
• Paid training with specific hours required.
• Company provides equipment; employee supplies internet.
• Participate in internal meetings via video.

Requirements

• 1 year of recent customer service or call center experience.
• Bilingual skills, particularly in Spanish.
• Ability to work during specified hours.
• Strong communication and problem-solving skills.
• Reliable internet connection with specified minimum requirements.
• Ability to work in a distraction-free environment.
• Willingness to adhere to company policies and performance metrics.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability insurance.
• Life insurance and accidental death & dismemberment insurance.
• Employee discount programs.
• Retirement plan with company match.
• Employee Stock Purchase Plan (ESPP).