Senior Customer Success Manager - French Speaking - Remote

Overview

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. At TELUS Health, we're not just growing - we're on a mission to be the most trusted wellbeing company in the world. And we need a passionate Senior Customer Success Manager like you to help us get there.

In Short

• Join a dynamic EMEA Customer Success Team at TELUS Health.
• Focus on enhancing employee wellbeing worldwide.
• Develop relationships with clients, especially at the C-level.
• Lead innovative engagement programs for clients.
• Manage renewals and identify expansion opportunities.
• Full proficiency in French and English is required.
• 5+ years of experience in customer-facing roles.
• Proficiency in Salesforce or comparable CRM.
• Strong interpersonal and communication skills.
• Travel within assigned regions may be required.

Requirements

• 5+ years of experience in Account Management or Customer Success Management.
• Experience in B2B sales is beneficial.
• Familiarity with Employee Assistance programs and employee wellness.
• Full working proficiency in French and English.
• Proficiency in Dutch or German is advantageous.
• Strong consultative approach and problem-solving skills.
• Proactive and entrepreneurial mindset.
• Solid written and oral communication skills.
• Experience with data-driven decision making.
• Ability to adapt in dynamic environments.

Benefits

• Work with a leading innovator in wellness solutions.
• Be part of a rapidly growing team.
• Make a genuine difference in people's lives.
• Collaborate with a multidisciplinary global team.
• Opportunities for professional growth.
• Inclusive culture that embraces diversity.
• Support for applicants with disabilities.
• Work in a people-focused, customer-first environment.
• Drive impactful solutions for clients.
• Engage in meaningful work that improves health outcomes.