Client Care Counsellor UK - Remote

Overview

The Client Care Counsellor at TELUS Health provides emotional support to clients facing urgent or crisis situations via telephone and chat, requiring evaluation of client needs and risk assessment.

In Short

• Full-time remote position working 35 hours over 5 days.
• Provide immediate crisis counselling and interventions.
• Assess client needs and risk levels.
• Collaborate with clinical teams for seamless client experience.
• Meet objectives around call volume and quality.
• Requires minimum Level 4 qualification in Counselling.
• Strong computer skills and risk assessment abilities needed.
• Flexibility to work various shifts, including weekends.
• Professional development opportunities available.
• Comprehensive benefits package included.

Requirements

• Relevant qualification in Counselling (min Level 4 in England).
• Minimum of 100 accrued counselling hours.
• Membership with a professional counselling association required.
• Strong empathy and listening skills essential.
• Ability to work in a fast-paced environment.
• Excellent communication skills required.
• Understanding of confidentiality responsibilities.
• Ability to adapt to changing client needs.
• Commitment to 35 hours per week.
• Flexibility in working hours as per business needs.

Benefits

• Pension benefit and private medical insurance.
• 24 paid holidays plus bank holidays and wellbeing days.
• Access to the LifeWorks app for perks and discounts.
• Clinical Excellence Awards for performance recognition.
• Growth opportunities within the company.
• Supportive work environment focused on employee engagement.
• Career paths in various counselling modalities.
• Comprehensive benefits package included.
• Training and development programs available.
• Work in a diverse and inclusive culture.