Agent Tech Support Specialist - Remote

Overview

The Agent Tech Support Specialist is responsible for servicing agent inquiries regarding software questions and issues, providing solutions, and documenting issues while ensuring exceptional customer service.

In Short

• Remote position available from any US location.
• Serves as the main point of contact for agent inquiries.
• Troubleshoots technical issues over the phone or email.
• Conducts virtual meetings for software setups and issue resolution.
• Logs calls and analyzes emails in technical support queues.
• Provides guidance and solutions for sales technology tools.
• Identifies and reports software issues to IT partners.
• Assists with small projects and software enhancements.
• Requires strong analytical and communication skills.
• Offers a salary range of $18.89 - $28.33 per hour.

Requirements

• Associate’s degree or 4 years of related work experience.
• 3 years of customer service experience.
• Strong analytical and problem-solving skills.
• Ability to handle escalated issues.
• Excellent verbal and written communication skills.
• Willingness to work in Central or Eastern time zone hours.
• Basic software support experience is a plus.
• Insurance experience is a plus.
• Experience with Microsoft Office or related software.
• Organizational skills with the ability to prioritize tasks.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Short-term and long-term disability insurance.
• Paid time-off and corporate holidays.
• Paid parental leave.
• Company paid life insurance.
• Opportunities for professional growth.
• Flexible work environment.
• Diversity, Equity & Inclusion initiatives.
• Equal opportunity employer.