Regional Service Manager - Fire & Security - Remote

Overview

The Regional Service Manager for Fire & Security will oversee the operational service delivery in London and surrounding areas, ensuring high-quality customer service and compliance with health and safety regulations.

In Short

• Manage operational service delivery in the region.
• Ensure compliance with PPM targets and corrective SLAs.
• Conduct performance reviews and competency assessments.
• Oversee scheduling and efficient deployment of engineers.
• Maximize revenue generation and meet performance targets.
• Review service dockets and customer support needs.
• Report on engineer performance and service delivery.
• Ensure health and safety and environmental compliance.
• Manage subcontractors and customer expectations.
• Lead regular management meetings to promote best practices.

Requirements

• Experience in service management or a related field.
• Strong leadership and team management skills.
• Knowledge of health and safety regulations.
• Excellent communication and customer service abilities.
• Ability to analyze performance metrics and report findings.
• Proficiency in scheduling and resource management.
• Technical background in fire and security systems is a plus.
• Capable of handling customer complaints effectively.
• Experience with financial and operational audits.
• Commitment to continuous improvement and training.

Benefits

• Opportunity to work with cutting-edge technology.
• Career growth within a trusted industry specialist.
• Supportive team environment focused on innovation.
• Competitive salary and performance-based incentives.
• Comprehensive training and development programs.