Regional Service Manager - Remote

Overview

The Regional Service Manager (RSM) is responsible for overseeing the daily operations of the field service team within a defined geographic region. This role ensures safe, compliant, and efficient delivery of industrial refrigeration services, with a focus on ammonia-based systems. The RSM leads a team of technicians and supervisors, supports customer relationships, manages service contracts, and drives performance aligned with organizational goals.

In Short

• Supervise and mentor a team of refrigeration service technicians and supervisors.
• Provide ongoing training in ammonia refrigeration and safety procedures.
• Schedule and coordinate resources for timely service delivery.
• Serve as the primary point of contact for key customers.
• Enforce adherence to safety standards and company policies.
• Monitor budgets and profitability of service work.
• Ensure customer satisfaction through communication and problem resolution.
• Conduct performance evaluations and field audits.
• Approve project scopes and ensure timely billing.
• Promote a safety-first culture with zero tolerance for unsafe practices.

Requirements

• 5+ years of experience in industrial refrigeration service.
• 2+ years in a supervisory or managerial role.
• Knowledge of IIAR standards and regulatory compliance.
• Strong technical understanding of refrigeration components.
• Proficiency in reading mechanical drawings.
• Excellent communication and leadership skills.
• Valid driver’s license and ability to travel.
• RETA certification preferred.

Benefits

• Competitive salary + performance bonus.
• Company vehicle or allowance.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development opportunities.