Technical Account Manager - Remote

Overview

The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers.

In Short

• Serve as primary technical support contact.
• Maintain a cooperative relationship with cross-functional resources.
• Collaborate with the Account Team and Engineering.
• Provide product and engineering teams with customer feedback.
• Create and deliver Quarterly Support Reviews.
• Point of escalation during business hours.
• Ensure support tickets are solved in a timely manner.
• Work with global TAM’s to ensure coverage on critical issues.
• Requires travel up to 25% of the time.

Requirements

• Business level of Korean and English languages is a must.
• Understanding of networking and routing protocols.
• Experience in security products and technologies.
• Minimum 8 years of previous experience in a customer-facing team.
• Fundamental understanding of how the Internet works.

Benefits

• Opportunity to work with a diverse and inclusive team.
• Support for ongoing self-education.
• Engagement with top-tier Enterprise customers.
• Work in a highly ambitious technology company.