Senior Business Systems Analyst - Salesforce - Remote

Overview

Cloudflare is seeking a Senior Business Systems Analyst to join our Enterprise Applications team, focusing on Salesforce Service Cloud and related post-sales applications. This role involves collaborating with Customer Support and Customer Success stakeholders to enhance user experience and optimize systems.

In Short

• Join the Enterprise Applications (GTM) team at Cloudflare.
• Focus on Salesforce ecosystem implementation and optimization.
• Work closely with IT product management, Developers, and QA teams.
• Bridge the gap between business needs and technical solutions.
• Drive process improvements and system optimizations.
• 7+ years of experience as a Business Systems Analyst required.
• Salesforce certifications are necessary.
• Excellent analytical and problem-solving skills needed.
• Strong communication skills to collaborate with stakeholders.
• Compensation based on location, with a range of $159,000 - $195,000/year.

Requirements

• 7+ years of experience in Business Systems Analysis.
• Strong focus on Salesforce Sales Cloud/Service Cloud implementations.
• Proven experience in requirements gathering and business process modeling.
• Strong understanding of Salesforce platform capabilities.
• Ability to troubleshoot production issues and analyze debug logs.
• Experience with Salesforce integrations and data migration.
• Excellent analytical and problem-solving skills.
• Superior communication skills for collaboration.

Benefits

• Comprehensive health and welfare benefits.
• Financial benefits including 401(k) and stock participation.
• Flexible paid time off covering vacation and sick leave.
• Leave programs for various personal circumstances.
• Equity participation in Cloudflare’s equity plan.