Program Manager - Professional Services - Remote

Overview

We are seeking a highly motivated and experienced Program manager for a Professional Services team. Responsible for leading the management and execution of the migration and implementation of Cloudflare solutions. This role requires a strong focus on project management, customer satisfaction, on time completion of projects, leading the team that provide technical consulting, implementation, and support services to customers.

In Short

• Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
• Establish and maintain relationships with key customers, partners, and vendors to drive revenue growth and customer satisfaction.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
• Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
• Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services.
• Resolving conflict between the proposal team and other organizational units in a satisfactory manner.
• Act as the primary point of contact for Account Executives (AEs) and Account Teams when a services opportunity is identified.
• Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.
• Creating internal guides and external customer-facing assets that support successful Project execution.

Requirements

• Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.
• Excellent spoken and written communication as well as receptive listening skills.
• Must be highly organized and possess exceptional time management skills.
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies.
• Experience with Jira, Salesforce (or similar CRM tool), and a PSA tool is a plus.
• Fluency in English (written and oral) is a must. Spanish (written and oral) is a plus.

Benefits

• Opportunity to work in a diverse and inclusive team.
• Support for personal and professional development.
• Engagement in meaningful projects that impact the Internet.
• Flexible working environment.