Customer Success Manager - Remote

Overview

The Customer Success Manager will work with a team to ensure the success of a portfolio of Cloudflare’s contracted customers, managing their post-sale experiences and driving customer satisfaction.

In Short

• Manage a portfolio of Enterprise customers post-sale.
• Build strong relationships with customers and internal stakeholders.
• Utilize data to identify risks and expansion opportunities.
• Conduct workshops and webinars to demonstrate product value.
• Ensure customer satisfaction and retention.
• Communicate customer feedback to internal teams.
• Work cross-functionally to resolve customer challenges.
• Continuously learn about Cloudflare’s offerings.
• Fluent in Swedish; strong English communication skills required.
• 3-5 years of experience in a related field, preferably in cybersecurity.

Requirements

• Bachelor's degree in Marketing, Business, or IT preferred.
• Demonstrable organizational skills.
• Experience in a B2B environment.
• Basic understanding of computer networking.
• Ability to prioritize and multi-task effectively.
• Analytical skills to transform data into actionable insights.

Benefits

• Opportunity to work in a diverse and inclusive team.
• Support for personal and professional development.
• Engagement in meaningful projects that protect the Internet.