Account Manager - Remote (EU)

Overview

As an Account Manager at Cloudbeds, you will be part of the Customer Success team, managing a portfolio of customers to build strong relationships and drive business success.

In Short

• Manage a portfolio of approximately 40 customers.
• Identify upsell opportunities and minimize customer churn.
• Act as the main contact for customer inquiries and support.
• Provide strategic guidance to customers to achieve their success outcomes.
• Analyze customer data to improve engagement and utilization.
• Promote product value and identify new upsell opportunities.
• Gather client feedback for future software improvements.
• Maintain understanding of products to assist customers effectively.
• Utilize hospitality industry knowledge to provide insights.
• Work in a dynamic, remote-first environment.

Requirements

• Exceptional communication and relationship-building skills.
• Ability to troubleshoot customer concerns effectively.
• Experience navigating all stages of the sales cycle.
• Strong project management and detail orientation.
• Ability to synthesize customer feedback for internal teams.
• Proven ability to manage multiple projects simultaneously.
• Excellent listening, negotiation, and presentation skills.
• Self-motivated and results-driven.
• Thrive in a fast-paced, hyper-growth environment.
• Strong time management skills.

Benefits

• Remote-first work environment.
• PTO in accordance with local labor requirements.
• Free corporate apartment accommodations for team members.
• Full paid parental leave.
• Home office stipend based on country of residency.
• Access to professional development courses.
• Professional therapy and coaching access.
• Opportunities for manager training and upskilling.