Account Manager - Remote

Overview

The Account Manager role at CVS Health focuses on managing and retaining accounts for Aetna International products, ensuring excellent customer service and building strong relationships with clients.

In Short

• Manage accounts for Aetna International products.
• Develop strong relationships with clients.
• Execute customer service strategies.
• Communicate with clients via phone, email, and meetings.
• Support lead account managers.
• Resolve escalated issues around claims and billing.
• Collaborate with internal teams for service improvements.
• Assist in preparation of reports and plan administration.
• Work in multiple time zones as needed.
• Participate in employee benefit strategy discussions.

Requirements

• 3-5 years of customer service or account management experience.
• 1-3 years in the health benefits industry preferred.
• Insurance license required within first 90 days.
• Associates degree or equivalent experience.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in project management.
• Experience in underwriting or as a broker is a plus.

Benefits

• Competitive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Confidential counseling and financial coaching.
• Retiree medical access.
• Comprehensive benefits tailored to employee needs.