Enterprise Client Success Manager - Remote

Overview

ClassWallet, a leading financial technology company in the United States, is seeking to hire a Enterprise Client Success Manager to join our team.

In Short

• Serve as the single point of contact for inbound requests from assigned clients.
• Advocate internally to manage contractual obligations & client expectations.
• Maximize the value clients get from ClassWallet solutions.
• Facilitate achievement of client’s desired outcomes.
• Drive product adoption and contract renewal.
• Identify expansion and new business opportunities.
• Build client retention and satisfaction through relationship management.
• Rely on success metrics and data to determine action plans.
• Work closely with clients and internal teams to ensure alignment with clients’ goals & objectives.
• Set and reset expectations internally and externally as necessary.

Requirements

• Excellent written and oral communication skills.
• Ability to work directly with senior and executive level leaders.
• Strong decision-making and prioritization skills.
• Action-oriented mindset with a sharp focus on delivering results.
• Experience in managing large or enterprise-level organizations.
• Proficiency in relationship management.

Benefits

• Work-life balance.
• Focus on gratitude in the corporate culture.
• Opportunity to contribute to a mission-driven company.
• Engagement in a rapidly growing industry.