Product Support Engineer - UK - Remote

Posted 9 weeks ago

Customer Service

Full Time

United Kingdom

Technical Customer Support

Networking

Linux System Administration

Interpersonal Communication

Overview

As a Product Support Engineer at Claroty, you will play a crucial role in ensuring customer satisfaction by investigating and resolving technical issues for enterprise customers.

In Short

Investigate issues reported by customers and reproduce problems.
Develop strategic relationships with customers.
Analyze and resolve complex customer problems.
Maintain proactive customer happiness.
Escalate priority issues as needed.
Provide regular reporting on customer status.
Work independently and take on additional tasks.
Collaborate with various teams for effective support.

Requirements

3+ years of experience in Technical Customer Support.
Knowledge of Networking and Linux system administration.
Understanding of networking standards (DNS, DHCP, TCP/IP, HTTP).
Experience with networking tools like Wireshark.
Experience with SaaS-based products.
Great interpersonal communication skills.
Team player with a passion for technology.
Experience with databases and virtualization is a plus.
OT and security experience are advantages.

Benefits

People-first company culture.
Stability with continued growth and investment.
Encouragement of work-life balance.
Opportunities for career development and growth.
Transparency and openness in communication.
Hybrid working culture for flexibility.

Claroty

Claroty is a leading cybersecurity company dedicated to securing cyber-physical systems across various sectors, including industrial, healthcare, commercial, and public environments, collectively known as the Extended Internet of Things (XIoT). With a robust platform that integrates seamlessly with existing infrastructures, Claroty offers comprehensive solutions for visibility, exposure management, network protection, threat detection, and secure access. Headquartered in New York City, the company has a global presence with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv, serving over 1,000 organizations worldwide. Recognized as an industry leader, Claroty has received accolades from KLAS Research, Deloitte, Forbes, and Fortune, and is backed by major investment firms and industrial automation vendors. The company fosters a people-first culture, prioritizing employee well-being, professional development, and a healthy work-life balance, while embracing a hybrid working model to attract diverse talent.

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