Customer Support Representative (Temporary) - Remote

Overview

This role involves providing exceptional customer support for Clair’s digital banking platform, assisting users throughout their experience.

In Short

• Assist users with questions via phone, text, and email.
• Become a product expert on Clair's services.
• Learn about earned wage advance support.
• Collaborate with a dedicated team.
• Temporary role expected to run through January 2026.
• Ideal for those looking to gain experience in fintech.
• Must have an entrepreneurial attitude.
• Passionate about improving user experiences.
• Full-time position.
• Remote work opportunity.

Requirements

• 2+ years of experience in customer support.
• 1+ years experience with Freshdesk or Zendesk.
• Excellent written and verbal communication skills.
• Aptitude for numbers and math.
• Desire to understand financial challenges of hourly workers.
• Excitement about joining a fintech startup.
• Team player willing to work hard.

Benefits

• Medical, Dental, & Vision Coverage.
• Fully-paid parental leave.
• Company-sponsored 401k, HSA, and FSA.
• Unlimited vacation for salaried roles.
• Work from home setup allowance.
• Access to earnings daily on Clair.
• Short-term and long-term disability insurance.