Correspondence Manager - Remote

Overview

The Correspondence Manager will work to establish an effective system to manage the coordination of and response to correspondence, ensuring timely and informative responses to stakeholders.

In Short

• Manage and coordinate responses to correspondence.
• Review and analyze incoming correspondence.
• Draft and edit various forms of correspondence.
• Conduct quality assurance audits of outgoing correspondence.
• Compile and distribute correspondence reports.
• Research and gather information for responses.
• Coordinate internal communications related to correspondence.
• Create community-focused content and outreach materials.
• Ensure timely responses to stakeholder inquiries.
• Supervise staff performing clerical/administrative work.

Requirements

• Baccalaureate degree and four years of relevant experience.
• Experience in administrative, managerial, or supervisory roles.
• Strong decision-making and program management skills.
• Ability to manage complex and sensitive issues.
• Excellent communication and writing skills.
• Experience in quality assurance processes.
• Proficiency in drafting reports and correspondence.
• Ability to work collaboratively with various stakeholders.
• Experience in content creation for community outreach.
• Ability to work independently and manage multiple tasks.

Benefits

• Opportunity for remote work up to 2 days per week.
• Inclusive and diverse work environment.
• Competitive salary based on experience.
• Professional development opportunities.
• Comprehensive benefits package.
• Supportive team culture.
• Engagement with community stakeholders.
• Access to city employment resources.
• Potential for career advancement within the agency.
• Commitment to equal opportunity employment.