Customer Success Lead – Biopharma - Remote

Overview

The Customer Success Lead will manage and expand client relationships in the biopharma sector, ensuring excellent project execution and identifying growth opportunities.

In Short

• Own post-sale relationships with biotech and pharmaceutical clients.
• Build trusted relationships with stakeholders across various teams.
• Lead complex, multi-stakeholder projects from kickoff to completion.
• Identify opportunities for additional projects and account expansion.
• Develop customer success processes and metrics.
• Collaborate with internal teams to prioritize client needs.
• Manage project timelines and ensure on-time execution.
• Document lessons learned for future growth.
• Hire and manage a customer success team as the company scales.
• Engage with senior pharmaceutical executives effectively.

Requirements

• 6-10 years of experience in customer success or account management.
• Track record in managing complex client relationships.
• Experience in highly regulated industries like healthcare.
• Ability to execute multi-month technical projects.
• History of identifying growth opportunities within accounts.

Benefits

• Opportunity to build a customer success function from scratch.
• Engage with leading pharmaceutical companies.
• Work in a fast-paced, innovative environment.
• Contribute to transforming healthcare data and AI.
• Be part of a diverse and inclusive workplace.