Record Collection Specialist - Remote

Overview

As a Record Collection Specialist at Citizen Health, you will play a critical role in obtaining and organizing medical records from healthcare providers across the country, contributing to a mission that matters.

In Short

• Submit clear, accurate patient record requests to healthcare providers.
• Follow up persistently to ensure timely record delivery.
• Upload, label, and organize received medical records in Salesforce.
• Maintain accurate documentation of all provider interactions.
• Meet or exceed performance metrics for collection volume.
• Build professional relationships with provider offices.
• Proactively identify and resolve issues with records.
• Adhere to HIPAA and internal data privacy protocols.
• Work independently with integrity in a remote setting.
• Utilize a reliable, fast computer and stable internet.

Requirements

• Must be 18+ years of age.
• Strong organizational skills and ability to manage multiple requests.
• Clear, professional communication skills.
• Demonstrated phone etiquette and persistence.
• High attention to detail and documentation habits.
• Self-motivated and able to work independently.
• Experience in medical records or healthcare admin is a plus.
• Familiarity with HIPAA and EMR systems preferred.
• Proficiency with Salesforce or similar CRM systems is highly valued.
• Reliable personal computer and high-speed internet required.

Benefits

• Flexible hours structured during normal business hours.
• Opportunity to make a real impact on patient care.
• Part of a high-performing, collaborative team.
• Work remotely with trust and independence.
• Supportive and inclusive company culture.