Record Collection Specialist - Remote

Overview

As a Record Collection Specialist at Citizen Health, you will play a critical role in our mission to serve patients by obtaining and organizing medical records from healthcare providers across the country, requiring efficiency and execution.

In Short

• Submit patient record requests to healthcare providers.
• Follow up persistently for timely record delivery.
• Upload and organize medical records in Salesforce.
• Maintain accurate documentation of all interactions.
• Meet performance metrics for collection volume.
• Build professional relationships with provider offices.
• Proactively resolve issues in record retrieval.
• Adhere to HIPAA and data privacy protocols.
• Work independently with integrity.
• Use reliable technology to perform tasks efficiently.

Requirements

• Must be 18+ years of age.
• Strong organizational skills.
• Professional communication skills.
• Demonstrated phone etiquette.
• High attention to detail.
• Self-motivated and able to work independently.
• Experience in medical records or healthcare admin is a plus.
• Familiarity with HIPAA and EMR systems preferred.
• Proficiency with Salesforce is highly valued.
• Reliable personal computer and high-speed internet required.

Benefits

• Flexible hours.
• Remote work opportunity.
• Impactful work in healthcare.
• Collaborative team environment.
• Opportunity for professional growth.