Customer Success Team Specialist - Remote

Overview

The Customer Success Team Specialist (CST) is responsible for developing customer relationships that promote growth, retention, and loyalty, while engaging with customers to drive satisfaction and achieve revenue targets.

In Short

• Develop customer relationships to promote growth and retention.
• Engage with customers to drive satisfaction and achieve revenue targets.
• Collaborate with Sales Account Executives on account strategies.
• Manage sales and administrative duties accurately and on time.
• Assist in CRM and Marketing strategy implementation.
• Gather and analyze customer feedback for product development.
• Support lead generation and sales forecasting.
• Ensure accurate CRM data entry and monitor trial licenses.
• Lead operational processes for timely product delivery.
• Manage projects related to CRM improvement and sales initiatives.

Requirements

• Experience in sales roles, preferably in technology or medical tech.
• Good understanding of the healthcare industry.
• Extensive experience with Salesforce or other CRM platforms.
• Excellent collaboration and interpersonal skills.
• Outstanding communication skills, both oral and written.
• Detail-oriented with excellent time management skills.
• Confident and able to handle rejection.
• Structured and organized in approach.
• Outgoing with a professional presence.
• Able to interact with all levels of the organization.

Benefits

• Opportunity to work in a dynamic team environment.
• Engagement with diverse customer base.
• Professional development opportunities.
• Contribute to impactful customer success initiatives.
• Work with innovative technology solutions.