Technical Support Specialist - Imaging Products - Remote

Overview

The Technical Support Specialist will provide remote and onsite technical software support for Circle’s imaging products to customers throughout the EMEA region, focusing on solving customer problems and facilitating optimal workflows.

In Short

• Provide remote technical support for imaging products.
• Analyze and prioritize customer issues.
• Assist in the development of support tools and systems.
• Document customer feedback and issues.
• Participate in an on-call rotation for customer support.
• Some travel required (up to 20% of work time).
• Promote a team environment for exemplary service.
• Maintain knowledge of cardiovascular imaging products.
• Support installation and configuration of products.
• Handle escalated pre and post sales situations.

Requirements

• 5+ years in support roles, preferably in medical imaging.
• Strong communication skills in German and English.
• Understanding of Windows, Mac, and server support.
• Knowledge of LAN/WAN networking.
• Experience with DICOM, PACS, and HL7.
• Familiarity with virtualization technologies.
• Detail-oriented with excellent follow-through.
• Experience in enterprise software systems.
• Self-directed working style.
• Leadership and collaboration skills.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with cutting-edge medical technology.
• Professional development opportunities.
• Collaborative team culture.
• Flexible working hours.