Technical Product Support Specialist - Remote

Overview

Ansible Health is a Series A startup focused on revolutionizing care for chronic disease patients by combining clinical expertise with technology. The Technical Product Support Specialist will provide technical support to patients and clinicians, ensuring smooth operation of technology used in patient care.

In Short

• Provide technical support to patients and clinicians.
• Guide patients through using Android tablets and Zoom.
• Verify data through Azure and assist with RPM devices.
• Collaborate with the Engineering Team for issue resolution.
• Handle tech support requests from clinicians and patients.
• Manage project tools like GitLab and Azure DevOps.
• Conduct tech calls for non-tech-savvy patients.
• Support clinical team with equipment setup.
• Present and take notes on technical meetings.
• Maintain a reliable internet connection.

Requirements

• Prior experience in a customer support role.
• Expertise in Android Tablets and Samsung Knox.
• Proficiency in managing Zoom Meetings.
• Familiarity with medical devices.
• Knowledge of Athenahealth preferred.
• Experience with issue tracking software.
• Understanding of Google Workspace.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities.
• Healthcare experience is advantageous.

Benefits

• Flexible PTO.
• HMO coverage.
• Full-time position with 40 hours a week.
• Mid-Career level with 3-5 years of experience.
• Remote work with flexible hours.