Technical Product Support Specialist (Telehealth) - Remote

Overview

Ansible Health is a pioneering healthcare startup focused on transforming care for chronic disease patients through technology and clinical expertise. They are seeking a Technical Product Support Specialist to provide technical support for patients and clinicians, ensuring smooth operations for telehealth services.

In Short

• Provide technical support to patients and clinicians in using telehealth technology.
• Assist patients, primarily older adults, with Android tablet usage and Zoom appointments.
• Ensure RPM devices are connected and functioning properly.
• Collaborate with the engineering team to escalate and resolve technical issues.
• Manage tech support requests and maintain documentation through GitLab and Azure DevOps.
• Conduct tech calls and provide troubleshooting assistance.
• Run queries and check analytics using Azure’s tools.
• Prepare for virtual appointments and assist with equipment setup.
• Document issues and notes from technical meetings.
• Work in a fast-paced startup environment with evolving challenges.

Requirements

• Prior experience in a customer support role, preferably in technical support.
• Expertise in Android Tablets and Samsung Knox Suite.
• Proficiency in managing Zoom Meetings and Zoom Phone.
• Familiarity with medical devices.
• Knowledge of Athenahealth is preferred.
• Experience with issue tracking software and remote support tools.
• Understanding of Google Workspace.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities effectively.
• Experience in a healthcare setting is advantageous.

Benefits

• Flexible PTO.
• HMO coverage.
• Full-time position with a 40-hour work week.
• Mid-career level opportunity.