Third Party Commissions Collections Analyst - Remote

Overview

The Collections Analyst – OTA & Distribution Operations is responsible for managing commission recovery workflows across online travel agency partners, ensuring timely recovery of payments and compliance with standards.

In Short

• Manage day-to-day commission recovery workflows.
• Serve as the primary point of contact for OTA partners.
• Coordinate with Distribution leadership for issue resolution.
• Validate OTA data and resolve discrepancies.
• Build and enhance reporting and dashboards.
• Monitor performance indicators related to revenue.
• Drive cross-functional solutions to systemic issues.
• Provide insights and recommendations to senior leadership.
• Support integration of OTA cases into Salesforce.
• Ensure compliance with service-level agreements.

Requirements

• 4–7 years of experience in OTA operations or related field.
• Direct experience managing OTA commission workflows preferred.
• Proficiency with data visualization and reporting tools.
• Experience with Salesforce or similar CRM platforms.
• Strong knowledge of Microsoft Excel.
• Excellent cross-functional communication skills.
• Problem-solving and analytical skills.
• Continuous improvement mindset.
• Bachelor’s degree in a relevant field.

Benefits

• Competitive compensation and benefits.
• Leave and paid time-off for various purposes.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.