Customer Success Manager - Remote

Overview

The Customer Success Manager will play a pivotal role in driving customer satisfaction, retention, and revenue growth throughout the whole customer lifecycle by providing technical leadership and guidance to users.

In Short

• Develop working knowledge of Chainalysis Solutions
• Maintain knowledge of solutions and integrations within customer environments
• Understand customer utilization of solutions and recommend features
• Ensure configuration aligns with best practices
• Build trusted relationships with stakeholders
• Manage relationships with internal personnel
• Serve as a customer advocate for issue resolution
• Travel to customer locations as needed
• Be available after hours for emergencies
• Invest in ongoing self-development for customer needs

Requirements

• Knowledge of service delivery or account management
• Experience in Public Sector environments
• Ability to communicate technical concepts effectively
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Aptitude for understanding technical concepts
• Strong knowledge of blockchain and cryptocurrency

Benefits

• Diversity and inclusion initiatives
• Commitment to employee development
• Supportive work environment