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Cloud Services Technical Enablement Manager - Remote

Posted 10 weeks ago
Sales / Business
Full Time
Worldwide

Overview

We are seeking a highly skilled and customer-focused Cloud Services Technical Enablement Manager (TEM) to join our team. In this role, you will act as a key technical advisor and advocate for our customers, working closely with internal teams such as Sales, Customer Success, Support, and Leadership to ensure our clients achieve success with our cloud-based solutions.

In Short

  • Assist the global sales team with hosting RFIs and RFPs.
  • Serve as the primary point of contact for customer service reviews.
  • Advocate for cloud best practices and provide actionable recommendations.
  • Identify and escalate complex issues for prompt resolution.
  • Track and report on key performance indicators (KPIs).
  • Provide technical insights to the Customer Success Team.
  • Act as a liaison during customer go-live planning.

Requirements

  • Bachelor's Degree in Computer Science, MIS, or related field.
  • 7+ years of technical account management experience.
  • Proficient in cloud service management tools.
  • Familiarity with AWS, Azure, or Google Cloud.
  • Experience with both Linux and Windows.
  • Experience with Confluence/Jira is a plus.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure.

Benefits

  • Equal employment opportunities for all qualified applicants.
CENTRIC SOFTWARE logo

CENTRIC SOFTWARE

Centric Software is a fast-growing company that is revolutionizing the retail industry with its AI-based SaaS solutions. Focused on providing software services that enhance customer satisfaction, Centric Pricing & Inventory empowers retailers and brands to optimize their pricing and inventory management across various channels. By leveraging artificial intelligence, the company processes data to maximize profitability for its clients. Centric Software fosters an unconventional, agile, and self-determined work environment, encouraging innovation and collaboration among its team members. The company values each individual's contribution towards achieving its overarching goals and is committed to creating a progressive culture of design within its product and tech organization.

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