Technical Enablement Manager - Remote

Overview

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

In Short

• Develop and deliver technical training programs for internal teams focused on new product releases.
• Translate complex technical features into clear business value propositions.
• Partner with Product Management, Engineering, Sales, and Solutions Consultants.
• Conduct training sessions and workshops for technical and sales teams.
• Support professional services and solutions teams with enablement resources.
• Collaborate cross-functionally to ensure consistent messaging.
• Measure and analyze the impact of enablement initiatives.
• Maintain understanding of product roadmap and upcoming releases.
• Ensure all product enablement content is organized and accessible.

Requirements

• 5-7 years of experience in Technical Enablement or related fields.
• Proven experience training technical teams.
• Strong technical aptitude and communication skills.
• Understanding of the Martech/Adtech ecosystem.
• Experience in designing and delivering enablement programs.
• Strong project management skills.
• Experience with tools like WorkRamp LMS, Salesforce CRM, Gong, and Guru preferred.
• Exceptional communication and presentation skills.
• Ability to work effectively in a remote environment.
• A Bachelor’s degree in a relevant field is preferred.

Benefits

• Paid parental leave.
• Competitive salaries, meaningful equity, & 401(k) plan.
• Medical, dental, vision, & life insurance.
• Balance Days (additional paid holidays).
• Fertility & Adoption Assistance.
• Paid Sabbatical.
• Flexible PTO.
• Monthly Employee Wellness allowance.
• Monthly Professional Development allowance.
• Complete laptop workstation.