Service Delivery Engineer - Remote

Overview

We are seeking a skilled and motivated Service Delivery Engineer to join our dynamic team at CENTEGIX, the industry leader in wearable safety technology.

In Short

• Configure hardware and software components of Centegix safety platform.
• Provide exceptional technical support during customer onboarding.
• Manage system incidents and ensure timely resolution.
• Develop and maintain technical documentation and training materials.
• Collaborate with cross-functional teams to improve products and services.
• Stay updated with technological advancements and industry trends.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 3+ years of experience in technical operations or support roles.
• Solid understanding of network protocols and wireless technologies.
• Proficiency in troubleshooting software and hardware issues.
• Excellent communication skills and customer service orientation.
• Strong analytical and problem-solving abilities.

Benefits

• Remote first work environment with workplace flexibility.
• Participation in company-wide discretionary bonus.
• 15 days paid time off and 10 paid holidays.
• Monthly device reimbursement and education expense reimbursement.
• Healthcare plans and 401(k) Plan with employer contribution.