Service Delivery Engineer - Remote

Overview

As a Service Delivery Engineer at Annalise.ai, you are responsible for ensuring that our clients, partners, and internal teams receive the best implementation and support experience for the use and integration of Annalise Enterprise solutions. This position will provide onsite and remote installation and configuration activities plus remote support, troubleshooting and issue resolution.

In Short

• Implement all Annalise Enterprise solutions as part of the project managed implementation team.
• Communicate and liaise with the customer and internal teams for detailing project requirements.
• Plan and train customer staff in the support of the Annalise Enterprise solutions.
• Remotely build, configure, and manage Ubuntu Linux enterprise systems.
• Work with various healthcare industry vendor partners to create and maintain integrations required for our customer base.
• Deliver effective and high-quality technical support (Level 2 and 3) to our growing customer base.
• Document troubleshooting and problem resolution steps including root cause analysis.
• Act as technical expert within the region, assisting sales and pre-sales with proposals.
• Drive continuous improvement of current delivery and support framework, systems and processes.
• Adhere to all HIPAA, PHI, ISO and all appropriate regulatory guidelines.

Requirements

• Computer science degree or similar discipline.
• 5+ years of service experience in healthcare informatics and/or medical imaging informatics technologies.
• Experience and/or knowledge of case management and knowledge base tools.
• Familiarity with systems such as AWS and VMWare.
• Experience with installing and maintaining Linux operating systems.
• Knowledge of DNS, TCP/IP and other networking concepts.
• Experience with healthcare information protocols, standards, and systems.
• Willingness to travel up to 25% of the year.

Benefits

• Opportunity to make a mark on our services evolution.
• Autonomy in your role.
• Work in a fast-growing organisation.
• Contribute to improving patient outcomes globally.