Customer Trainer - Remote

Overview

An opportunity to make a real difference by joining a passionate team as a Customer Trainer for the CrisisAlert™ solution, providing hands-on training and support.

In Short

• Lead customer training sessions both virtually and onsite.
• Create documentation and training materials.
• Maintain knowledge about new features and offerings.
• Conduct surveys to gauge effectiveness of programs.
• Communicate customer feature requests during product discussions.
• Schedule and lead Train-the-Trainer sessions.
• Create and manage daily training schedules.
• Create supplemental online learning for customers.
• Assist onboarding team with data entry and platform configuration.

Requirements

• Must reside in the Midwest/Upper Midwest region.
• 75% travel required.
• Experience in software application training.
• Experience creating training materials and documentation.
• Proven customer-facing experience.
• Strong experience with Microsoft Office tools.
• Experience with eLearning authoring software.
• Experience using a Learning Management System (LMS).
• Ability to multi-task and manage time effectively.
• Excellent verbal and written communication skills.

Benefits

• Opportunity to make a real difference in safety technology.
• Work with a passionate and technology-savvy team.
• Access to innovative safety solutions.
• Professional development opportunities.
• Flexible working environment.