Inbound Contacts Representative - Remote

Overview

Become a part of our caring community and help us put health first. The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries in a high-volume healthcare Contact Center.

In Short

• Full-time remote position in a healthcare Contact Center.
• Responsible for processing requests and scheduling appointments.
• Resolve patient issues through independent problem-solving.
• Strong emphasis on customer service and communication skills.
• Knowledge of help desk software and Microsoft Office applications.
• Bilingual (English and Spanish) preferred.
• Experience in inbound customer service call centers.
• Adherence to HIPAA regulations is required.
• Occasional travel to Humana's offices for training may be required.
• Competitive benefits package including health benefits and 401(k).

Requirements

• Strong customer service skills.
• Ability to handle high call volume and multi-task.
• High school diploma or equivalent.
• One year of experience in a call center.
• Knowledge of electronic medical records systems is a plus.
• Ability to remain calm and helpful under pressure.
• Active listening and empathy skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable internet service for remote work.
• Ability to work from a dedicated space without interruptions.

Benefits

• Health benefits effective day 1.
• Paid time off and holidays.
• 401(k) retirement savings plan with employer match.
• Tuition assistance for further education.
• Career development opportunities.
• Employee charity matching program.
• Recognition pay for outstanding performance.
• Parental and caregiver leave.
• Short-term and long-term disability insurance.
• Life insurance and other competitive benefits.