Inbound Contacts Representative - Remote

Overview

As an Inbound Contacts Representative, you will play a crucial role in addressing incoming inquiries and providing support to our patients, all from the comfort of your home.

In Short

• Work from home position addressing patient inquiries.
• Ensure accurate processing of requests and appointments.
• Resolve patient issues with a focus on first call resolution.
• Utilize help desk software and Microsoft Office applications.
• Maintain a patient-centric mindset with a sense of urgency.
• Handle high call volumes while multi-tasking effectively.
• Bilingual skills in English and Spanish preferred.
• Adhere to HIPAA regulations and patient privacy standards.
• Participate in occasional training or meetings at Humana offices.
• 40 hours per week with competitive salary and benefits.

Requirements

• Strong customer service skills.
• High school diploma or equivalent.
• One year of experience in a customer service call center.
• Ability to handle upset patients calmly.
• Knowledge of electronic medical records systems.
• Experience with virtual contact center solutions.
• Active listening and communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work in a dedicated space free from interruptions.
• Meet internet speed requirements for remote work.

Benefits

• Health benefits effective from day 1.
• Paid time off and holidays.
• 401(k) retirement savings plan with employer match.
• Tuition assistance and scholarships for dependents.
• Career development opportunities.
• Employee charity matching program.
• Recognition pay and volunteer time off.
• Parental and caregiver leave.
• Short-term and long-term disability benefits.
• Life insurance and additional wellness programs.