Inbound Sales Representative - Remote

Overview

As an Inbound Sales Representative at Barkbus, you will be the first point of contact for customers calling in to book grooming appointments, providing exceptional customer service and securing bookings efficiently.

In Short

• Answer incoming calls and provide top-tier customer service.
• Efficiently schedule and confirm grooming appointments.
• Maintain a high answer rate and optimize call conversion.
• Document customer information accurately in the CRM system.
• Manage customer inquiries via text and convert them into bookings.
• Support AI-driven booking assistant when needed.
• Work collaboratively with a team of dog-lovers.
• Meet or exceed performance goals.
• Utilize strong communication skills.
• Demonstrate resourcefulness and problem-solving abilities.

Requirements

• Minimum 3 years of experience in a client-facing role.
• Proven track record of meeting performance goals.
• Strong verbal and written communication skills in English.
• Energetic and comfortable leading conversations.
• Detail-oriented and organized.
• Excellent time management and multitasking abilities.
• Resourceful and proactive in finding solutions.
• Bonus: Experience in scheduling or online chat.

Benefits

• Opportunity to work in a fun and collaborative environment.
• Be part of a fast-growing pet health & wellness startup.
• Competitive hourly rate based on experience.
• Work remotely from anywhere.
• Join a team that values empathy and excellence.
• Contribute to building a beloved pet brand.
• Grow your skills in a supportive atmosphere.
• Engage with a community of dog lovers.
• Flexible work arrangements.
• Potential for career advancement.