Inbound Contacts Representative - Remote

Overview

The Inbound Contacts Representative 1 represents the company by addressing incoming inquiries through various channels, ensuring customer needs are met with professionalism and care.

In Short

• Handle incoming telephone, digital, and written inquiries.
• Perform basic administrative and customer support tasks.
• Work from home in specified states.
• Must be flexible with shift hours from Monday to Saturday.
• Address complex benefit questions and resolve issues.
• Record details of inquiries and escalate unresolved issues.
• Collaborate with multiple departments for efficient assistance.
• De-escalate calls and handle member interactions professionally.
• Adhere to attendance policies during the first 180 days.
• Occasional travel for training or meetings may be required.

Requirements

• 2 years of customer service experience.
• Strong customer service orientation and attention to detail.
• Effective verbal and listening communication skills.
• Ability to manage multiple priorities and applications.
• Must live in specified states: FL, IN, OH, TN, TX, MO, AZ, NM, NC.
• Preferred: Associate's or Bachelor's Degree.
• Preferred: Previous specialty pharmacy and call center experience.
• Preferred: Healthcare experience and Spanish fluency.

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability insurance.
• Life insurance and other opportunities for personal wellness.