Customer Success Manager - Remote

Overview

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.

In Short

• Serve as the primary point of contact for assigned client accounts.
• Act as an advocate for clients within the organization.
• Collaborate closely with internal teams to align efforts.
• Present accurate weekly forecasts to leadership.
• Lead commercial conversations including renewals and upsells.
• Develop account strategies that tie the product to customer goals.
• Monitor account health and customer satisfaction levels.
• Stay informed about industry trends and market developments.

Requirements

• 2-4 years of experience in Customer Success or Account Management.
• Proven track record of exceeding growth targets.
• Strong interpersonal and communication skills.
• Strategic thinker with problem-solving abilities.
• Excellent organizational and time management skills.
• Experience working cross-functionally with internal stakeholders.

Benefits

• 100% of medical, dental, and vision covered.
• Flexible vacation days and quarterly mental health days.
• One-time expense for travel or personal use on work anniversary.
• Annual stipends for professional development.
• 401k plan available for US employees.
• Newest Apple products provided for work.
• Employee Resource Groups (ERGs) for community support.