Customer Service Advisor - Midnights Team - Remote

Overview

As a Customer Service Advisor on the Midnights Team at Capital on Tap, you'll provide professional support to customers, helping small business owners with their inquiries and issues.

In Short

• Provide friendly support via phone, email, and live chat.
• Take ownership of customer issues from start to finish.
• Listen to customer concerns and deliver practical solutions.
• Stay updated on products and policies for accurate guidance.
• Identify opportunities to improve customer experience.
• Ensure customers who need additional support receive it.

Requirements

• Strong customer service experience, preferably in a call center.
• Excellent verbal and written communication skills.
• Confidence in managing complex customer inquiries.
• Ability to handle a high volume of requests accurately.
• Proactive attitude focused on resolving issues quickly.
• Empathetic nature with a passion for helping others.
• Ability to work independently and within a team.

Benefits

• Private healthcare including dental and optician services.
• Worldwide travel insurance.
• Anniversary rewards and paid sabbaticals.
• Pension scheme with a company match.
• 28 days holiday plus bank holidays.
• Annual learning and wellbeing budget.
• Enhanced parental leave.
• Cycle to work scheme.
• Dog-friendly offices.
• Free drinks and snacks in the office.