Customer Service Advisor - Nights Team - Remote

Overview

As a Customer Service Advisor at Capital on Tap, you will be the friendly voice helping small business owners manage their financial needs, working remotely from the UK.

In Short

• Support customers across phone, email, and live chat.
• Take full ownership of queries from first contact through to resolution.
• Handle complex and sensitive account queries with confidence and care.
• Apply financial services policies and processes accurately.
• Identify customers who may need extra support.
• Work closely with your remote team to enhance customer experience.

Requirements

• 2+ years’ customer service experience in a financial services or contact centre environment.
• Confident handling multi-channel customer contacts.
• Strong communication skills and high attention to detail.
• Comfortable working within regulated environments.
• Calm and professional when managing sensitive cases.
• Self-motivated and able to work independently remotely.

Benefits

• Private Healthcare including dental and opticians services.
• Worldwide travel insurance.
• Anniversary Rewards and fully paid sabbatical.
• Salary Sacrifice Pension Scheme.
• 28 days holiday plus bank holidays.
• Annual Learning and Wellbeing Budget.