Remote Customer Service Advisor - Nights

Overview

As a Remote Customer Service Advisor at Capital on Tap, you will support small business owners by providing exceptional service and problem-solving assistance through various communication channels.

In Short

• Support customers via phone, email, and live chat.
• Take ownership of customer queries from start to finish.
• Handle complex account issues with confidence.
• Apply financial policies accurately in a professional manner.
• Identify customers needing extra support.
• Collaborate with the remote team to enhance customer experience.

Requirements

• 2+ years of customer service experience in financial services.
• Experience with multi-channel customer interactions.
• Strong communication and attention to detail.
• Ability to work in regulated environments.
• Professionalism in managing sensitive cases.
• Self-motivated and capable of remote work.

Benefits

• Private healthcare including dental and optician services.
• Worldwide travel insurance.
• Anniversary rewards and fully paid sabbaticals.
• Pension scheme with up to 7% match.
• 28 days holiday plus bank holidays.
• Annual learning and wellbeing budget.