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Customer Service Manager - Midnights - Remote

Posted 4 days ago
Customer Service
Full Time
UK

Overview

This role involves leading night-shift operations for customer service at Capital on Tap, ensuring high standards of support for UK and US markets.

In Short

  • Lead night-shift operations for customer service.
  • Oversee team performance and service delivery standards.
  • Enhance US customer experience and identify friction points.
  • Build and lead a high-performing team focused on growth.
  • Champion engagement and team development.
  • Implement best practices for consistency.
  • Collaborate with other departments to optimize interactions.

Requirements

  • Flexible leader with expertise in Financial Services contact centers.
  • Effective communicator with excellent leadership skills.
  • Proven track record in managing high-performing teams.
  • Deep understanding of customer service processes.
  • Analytical thinker with data interpretation skills.
  • Adaptable and resilient leader with a hands-on approach.

Benefits

  • Private Healthcare including dental and optician services.
  • Worldwide travel insurance.
  • Anniversary Rewards and fully paid sabbaticals.
  • Salary Sacrifice Pension Scheme.
  • Lease a brand-new electric car.
  • 28 days holiday plus bank holidays.
  • Annual Learning and Wellbeing Budget.
  • Enhanced Parental Leave.
  • Cycle to Work Scheme.
  • Dog Friendly Offices.
Capital on Tap logo

Capital on Tap

Capital on Tap is a dynamic financial services company focused on providing innovative solutions to meet the needs of its customers. With a commitment to regulatory compliance, particularly in the areas of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF), the company fosters a collaborative and inclusive work environment. The Financial Crime team, consisting of 36 professionals globally, plays a crucial role in ensuring compliance through thorough customer onboarding and due diligence processes. Capital on Tap values diversity and encourages applications from individuals who share its commitment to inclusivity. The company also offers a range of attractive benefits and a fun office culture, making it a great place to work.

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