Remote Customer Service Advisor

Overview

As a Remote Customer Service Advisor, you will be the first point of contact for customers, helping them resolve issues related to their telecom services while providing excellent customer service.

In Short

• Work remotely, full-time, 40 hours per week.
• Handle customer inquiries primarily via phone, with potential email and live chat support.
• Resolve issues related to internet connectivity and billing.
• Meet KPIs such as First Call Resolution and Customer Ease Score.
• Receive comprehensive training and support.
• Work in a fast-paced environment, managing challenging calls.
• Maintain a dedicated and quiet workspace.
• Collaborate with a team to deliver award-winning customer service.
• Eligibility to work in the UK is required.
• Competitive salary with various employee benefits.

Requirements

• Excellent customer service skills.
• Ability to handle challenging calls and remain calm under pressure.
• Strong problem-solving skills.
• Understanding of broadband services and basic troubleshooting.
• Ability to work towards and meet KPIs.
• Good timekeeping and commitment.
• Effective communication and emotional intelligence.
• Stable internet connection and dedicated workspace.
• Residing in the UK with eligibility to work.

Benefits

• £26,800 per annum.
• 33 days holiday including bank holidays.
• Comprehensive training and all necessary equipment provided.
• Employee discounts and cashback card.
• Pension scheme and life assurance.
• Employee Assistance Programme for support.
• Free virtual GP service and healthcare discounts.
• Family-friendly policies and opportunities for team engagement.
• Ongoing learning and development opportunities.