Lead Service Designer - Remote

Overview

As a Lead Service Designer at Utility Warehouse, you will drive strategic systems thinking and exceptional collaboration to enhance customer experiences across multiple touchpoints.

In Short

• Lead the creation of Service Blueprints and Customer Journey Maps.
• Shape the Service Strategy for the entire customer lifecycle.
• Design unified experiences across digital and non-digital channels.
• Partner with Product Owners and Engineers for strategic alignment.
• Mentor and coach designers and product managers.
• Establish best practices for Service Design delivery.
• Influence leadership with actionable insights.
• Drive improvements to customer experience.
• Work collaboratively with cross-functional teams.
• Join a high-energy, creative UX team.

Requirements

• Significant experience in UX design and service planning.
• Deep expertise in service blueprinting and journey mapping.
• Ability to influence business direction with UX insights.
• Experience in highly-regulated consumer services sector.
• Proven mentoring and coaching skills.
• Strong operational excellence and planning abilities.
• Excellent cross-functional collaboration skills.
• Familiarity with design thinking methodologies.
• Strong leadership and communication skills.
• Ability to define success metrics for customer experience.

Benefits

• Industry-benchmarked salary.
• Share Options and Save as You Earn scheme.
• Flexible working with remote-first policy.
• Work-from-anywhere policy for up to 2 weeks per year.
• Discounts on services and free Cashback Card.
• Matched-contribution pension scheme and life assurance.
• Family-friendly policies.
• Discounted private health insurance and Employee Assistance line.
• Inclusive belonging groups.
• Commitment to career development and progression.